Designing Customer Experiences that drive revenue.

    40+
    CX Programs Delivered
    $70m+
    Impact in CX Monetization
    25%
    Higher Engagement & Loyalty
    How we helped an Equipment Manufacturer fuel pipeline with AI and improve qualified leads with CX and Digital Marketing
    Download the case study

    How do we drive drive loyalty and growth with UX, CX and Service Design

    We help enterprises identify untapped revenue opportunities by reimagining customer journeys through Omni-channel CX and Service Design. Our approach starts with deep user research and behavioral insights to map pain points, and drop-offs. We also ideate process workflows for business functions and help customers in business model innovation. Further, leveraging Adobe Experience Manager to understand data and personalize experiences.

    Our Capabilities
    Omnichannel CX & Service Design +

    We audit your entire experience landscape through data analysis, stakeholder workshops, and journey diagnostic to design unified experiences across digital and physical touchpoints. Our process blends journey mapping, service blueprinting, and interaction prototyping.

    Explore Service
    UX Research +

    We turn user insights into clean, intuitive, and impactful digital interfaces. Our design process focuses on clarity, accessibility, and conversion at every touchpoint. Through wireframes, design systems, and user testing, we bring ideas to life quickly and iteratively.

    Explore Service
    UX Design +

    We turn user insights into clean, intuitive, and impactful digital interfaces. Our design process focuses on clarity, accessibility, and conversion at every touchpoint. Through wireframes, design systems, and user testing, we bring ideas to life quickly and iteratively.

    Explore Service
    Adobe Experience Manager +

    We implement AEM to scale personalized content and digital experiences. Our experts integrate AEM with your tech stack and build reusable components. We enable marketing and content teams with governance models and authoring workflows. The result: faster go-to-market, seamless omnichannel delivery, and greater agility.

    Explore Service
    Our Work
    View All
    Efficiency Calculator Img
    Customer Experience Maturity Diagnostics
    Assess where your organization stands in its CX journey—from fragmented touchpoints to fully integrated, personalized experiences.
    Calculate My Savings →
    Takes less than 3 minutes · No sign-up needed
    What Our Clients Have To Say
    Customer Experience Design Across Industries

    Manufacturing & Automotive

    We help manufacturers and OEMs transform the entire experience—from inquiry to post-sales service. We design intuitive digital showrooms, dealer portals, and service booking journeys that reduce friction and increase conversion. Whether it’s fleet management, predictive maintenance, or aftermarket servicing—our CX strategy drives higher retention, NPS, and service revenue.

    Explore

    Consumer Goods

    In the fast-moving world of FMCG and CPG, customer loyalty is won through frictionless, engaging, and personalized experiences across physical and digital shelves.
We help brands optimize e-commerce journeys, trade partner portals, and loyalty program UX to maximize every customer interaction. Our behavioral research uncovers what influences buying decisions.

    Explore

    IT Services

    For IT service firms and SaaS providers, we design experiences that turn onboarding, self-service, and account management into growth enablers—not support burdens.
 Our UX strategy focuses on streamlining complex product interfaces, knowledge bases, and subscription journeys for both technical and business users.

    Explore

    Financial Services

    In financial services, trust, speed, and simplicity define the user experience. We help companies craft high-converting, regulation-compliant journeys for onboarding, KYC, lending, investment, and claims. Our UX research surfaces the friction in key flows—whether it's a stalled KYC or a confusing loan application—and our design team turns them into clean, humanized, and mobile-first experiences.

    Explore
    Brilliant Minds Behind Brilliant Ideas
    What Our Team Has To Say
    Worxwide Framework for Customer Experience
    capability-framework
    capability-framework

    Looking for our complete sales transformation model?

    Download Full Framework
    What Best Describes Your Problem?
    Submit

    White Paper

    AI Driven Sales

    How to monetize customer experience for growth?

    Download White Paper
    Why Worxwide
    Beyond Strategy
    Beyond Strategy

    Not just playbooks, we co-build and accelerate execution.

    Pay as You Grow
    Pay as You Grow

    Milestone-based, success-driven engagement model.

    Agility & Skill
    Agility & Skill

    Unlike legacy consultancies, we deliver faster, iterative, and high-quality.

    Industry Expertise
    Industry Expertise

    Deep focus on Manufacturing/CPG, BFSI, and IT Services solutions.

    Niche Talent
    Niche Talent

    No newbies, our staff is high on aptitude, attitude and acumen.

    Outcome-Driven Approach
    Outcome-Driven Approach

    We foster consulting mindset with focus on growth metrics, rather than just deliverables.

    Get in touch
    Our Thought Leadership
    From sales automation to AI-driven experiences—solutions that drive results.
    Let’s Design Experience Across Customers’ Touchpoints.

    consult@worxwide.com

    US

    146 W 29th St, STE 10W, New York, NY 10001

    +1-571-365-0400
    UK

    17 King Edwards Road, Ruislip, London, United Kingdom (UK)

    + 44 20 38073056
    India

    Global Business Square, Plot 32, Sector 44, Gurugram, India

    +91 96678 11005