Our Capabilities

The customer experience (CX) refers to all the interactions that a customer has with an organisation over the life of the relationship with that company.

Our CX experts can help you audit the existing processes (across sales, marketing, talent, and supply chain functions), create customer journey maps, identify friction points, analyse customer behaviours, understand technology barriers, analyse content structure for all digital assets and put together a to-be CX framework and strategy that is aligned to the future vision of yours and is cohesive across all channels and devices.

CX sits at the intersection of your product, brand, customer engagement, transactions, and customer care as shown below. Our team analyses each interaction and creates a new CX strategy that is cohesive across channels and devices and delights your customers.

CX Strategy

What best describes your problem or need?

The FinTech industry is rapidly growing and evolving, and it is more important than ever for companies in this space to provide exceptional customer experiences. Our company offers a range of CX services that can help FinTech organizations improve their CX strategy, omnichannel CX design, data design and insights, and immersive experiences such as digital twin and Metaverse experience design.

For example, a FinTech company that specializes in online investment management could benefit from our CX services. Our team could work with them to develop a comprehensive CX strategy that aligns with their business goals, identifies their target audience, and maps out the steps needed to create an exceptional customer experience. We could then help them design an omnichannel experience that is consistent across all touchpoints, from their website to their mobile app. We could also help them collect and analyze data from various sources to gain insights into customer behavior and preferences, and use this information to optimize their CX. Finally, we could help them create immersive experiences such as digital twin and Metaverse experience design that engage and delight customers, ultimately driving brand loyalty and business success.

CX Strategy:

Our CX strategy services can help FinTech companies develop a comprehensive CX strategy that aligns with their business goals and objectives. We work closely with our clients to identify their target audience, understand their pain points, and develop a CX roadmap that outlines the steps needed to achieve their CX objectives.

Omnichannel CX Design:

We can help FinTech organizations create a seamless and consistent customer experience across all touchpoints. By leveraging our expertise in omnichannel CX design, we can help companies create a personalized and engaging experience that meets the needs of their customers across multiple channels.

Our Approach
Failing fast is the need of the hour; we enable agile innovation.

Our approach caters to the organization’s long-term vision on how we can make the organization more efficient and productive. Here is the glimpse of our approach

Identify internal and external products available, shortlist relevant vendors and facilitate vendor on-boarding

Analyze current processes and infrastructure across business functions to identify productivity leaks

Identify automation prospects, modernization needs and ideate new products draw a digital strategy

Why Worxwide

A mix of technical and business consultants with experience in GTM Strategy

A right mix of content and creativity to articulate value proposition effectively

10+ years of individual experience in B2B marketing campaigns & strong industry insights

Free proof of concept of Marketing Gap Analysis to identify the best strategy

Our Global Presence
tx, USA
London, UK
Gurugram, Bangalore, Mumbai
What can we help you with?