AI led Customer Experience

Contact Our CX Experts

Enhancing Customer Experience with AI-driven Solutions

Customer Journey Assistance

Conversational Purchase Journey

Phygital Experience Orchestration

Emotion AI for Predictive Engagement

CX Maturity Audit

Conversational and Sentiment Analytics

How do we do user research ?

Predictive human behavior modeling with Emotion AI

Leveraging advanced emotion recognition technology and Net Sentiment Scores, we decode emotional cues in real-time to offer personalized product recommendations, experiences, and interactions, enhancing customer engagement and loyalty.

Omnichannel Optimization with Unified Data Integration

Our expertise in omnichannel optimization integrates diverse data into an AI-powered platform, using CDP and CEM tools to tailor experiences, boost customer lifetime value, and reduce churn.

Customer journey Assistance

With sentiment and conversation analytics Revolutionize your customer service by seamlessly integrating AI chatbots and virtual assistants. Experience predictive analytics that anticipates your customers' needs, exceeding expectations every time to provide personalized recommendations to improve journey completion rates, and boost conversion, and Net Promoter Score (NPS).

Our Customers Love what we do

I've been truly impressed by Worxwide's dedication and expertise in collaborating with us on the safety management platform. The way they have seamlessly integrated into our team and grasped the intricacies of our Safety Management Platform is commendable. Their commitment to understanding our unique needs and actively participating in the development of modules such as 'safety leads', 'contractor safety management', and 'incident investigation' has been a key factor in the success of this venture.

Client Partner, Steel Manufacturing Giant

The team lead by Vivek is a great value add to us. Design thinking knowledge of team and Vivek’s leadership skills are invaluable in building our rural fintech ecosystem. Thank you for all your extra efforts over the nights and weekends you spent.

CTO - Leader in Fintech

Experience of the resources in design thinking and design has been phenomenal and openness and collaboration being great. We never feel that we are working with a partner, and it has always been like they are an extended part of our team.

Chief Digital Officer, Fintech Leader Enterprise

Worxwide team has shown exemplary skills of UX & professionalism. They have helped us re-design a B2B GRC platform which was not intuitive enough. The team has really good UX experts who have helped us in navigating through our product journey.

Digital Director - B2B Products

AI led CX Design

Conversational Experience (AI-driven Chatbots and WhatsApp Ordering)

Our AI-driven chatbots and WhatsApp ordering system revolutionize the conversational experience. By leveraging advanced natural language processing (NLP), we enable seamless, intuitive interactions that provide immediate, accurate responses, enhancing customer satisfaction and engagement.

Hyper-personalized Interactions & auto recommendations with ML

Our ML models analyze vast amounts of customer data to automatically generate tailored recommendations based on individual preferences and behaviors. This dynamic personalization enhances user experience and significantly improves conversion rates by presenting customers with precisely what they need when they need it.

Customer 360 Insights & ML-based Recommendations (Salesforce)

Our integration with Salesforce harnesses AI and machine learning to provide a holistic Customer 360 view. By analyzing diverse Salesforce data sources, we enable predictive analytics for anticipating customer needs and personalizing engagements. This empowers your sales and support teams to optimize interactions, driving improved customer satisfaction and business outcomes.

AI-led Post-Sales CX

Our AI-led solutions extend to post-sales support, leveraging data analytics and machine learning to proactively manage customer relations. By continuously analyzing customer feedback and usage patterns, our AI systems can predict potential issues and offer timely, automated resolutions. This proactive approach enhances customer satisfaction, increases retention rates, and builds stronger brand loyalty through consistent and efficient support.

At Worxwide, we are dedicated to helping businesses design and implement omnichannel experiences that elevate customer satisfaction, drive loyalty, and maximize business impact. With our comprehensive approach to omnichannel CX design, we empower businesses to deliver seamless and personalized experiences across all channels, growth, and success.

Our Work