Monetizing CX with Digital Customer Experiences in Mfg/Auto/CPG
This exclusive event gathers CDOs, CIOs, CMOs to share insights on Leveraging Digital CX for Revenue Growth in Manufacturing.
Key Themes:
- Use of AI agents for personalized customer interactions.
- Implementing Customer Data Platforms (CDPs) for actionable insights.
- Building seamless omni-channel CX strategies for B2B and B2C contexts.
Expected Audience
- Chief Digital Officer
- Chief Technology Officer
- +3 MORE
Event Details
-
Friday, 4th April 2025 -
4:00 pm - 8:00 pm -
Hilton Bangalore Embassy GolfLinks
Registration Details
Meet Our
Delegates
Madhavi Kanumoory
Birla Carbon CDIO
Shreesha Nagar
Eaton Director- Digital Solutions
Rekha Srivatsa
AbbVie Head-Business Technology Solutions
Henna Mohanty
Airbus Head of Change Management (Digital)
Prakash Ramanathan
Siemens Head Sales- Digital Industries
Lokesh Lingaiah
Medtronic IT Head
Anil Kumar
Teva Pharmaceuticals Director IT
Lalit Kumar Gupta
Kimberly-Clark Technology Lead
Geetha panda
KarsunIndia COO
Rakesh N Subramanian
Talkdesk Director - Product Design
Shivakumar Hatti
Titan Engineering CDO
Ankit Bose
NASSCOM Head of NASSCOM AI
Madhav Bissa
NASSCOM Program Director AI
Prashant Menon
ZF Group Head - Marketing & Sales Excellence
Varun S
GMMCO ( CK Birla) CAIO
Sanjay Sachdeva
Jockey India Head-CRM
Sunil Erappa
HARMAN International CX Manager
Akshata Sirsikar
TVS Motor Company Head - CX Design
Saurabh Pandey
Kimberly-Clark Global Transformation Lead
Jayant Mukherjee
Pratt & Whitney DT Head for APAC
Santosh Kumar Kalmath
Belden Inc. Sr.Sales Director
Dilip Gowda
Orient Electric Head of service operation
Rajesh BR
Lamborghini Bengaluru Head of Marketing
Sandhya Mendonca
Raintree Media MD & Chief Editor
Anand Mecheri
KarsunIndia MD and Country Manager
Rajesh Gopal
TiE Bangalore Program Director
Shankar Rao
Bosch India CDO & CIO
Vinay Sinthre
HARMAN International Head - Customer Service & Field Service Operations
Gowthamram Nallan
Adobe Solutions Consultant
Abhishek Biyani
Unilever Director of IT
Agenda
Kick off the evening with a warm welcome, informal networking, and introductions over tea.
- The evolving role of CX – AI Agents, CDPs and Omnichannel CX
- How digital experiences drive customer loyalty and retention
- Unlocking data into revenue with CX
- Ice breaking Survey
If you had an AI agent that could solve one major revenue challenge in your business today, what would it be and why? Share your POV on any implementations or future plans.
- Discuss areas in customer segmentation, aftermarket, hyper-personalization and unification of online offline channels.
Q&A around below business use cases:
- Personalizing B2B engagement at scale: CDP vs CEM vs CRM
- Off the shelf vs custom solutions, what works better?
- Metrics that matter: Customer lifetime value (CLV), lead-to-sale conversion rates, and retention rates.
, and retention rates.
Take a moment to connect with fellow CXOs over refreshments.
- Breaking silos between sales, service, and distribution for a unified CX
- Best practices for integrating digital and physical customer touchpoints
- Case studies: How leading manufacturers are transforming CX for monetization
Summarizing insights and sharing token of appreciation with delegates
Unwind over cocktails and deepen industry connections in a relaxed setting.
Enjoy a premium dining experience while exchanging insights and forging strategic connections.
