This whitepaper draws on real-world business use cases of AI-driven Customer Experience in the manufacturing sector, gathered from insights shared by industry leaders. Worxwide Consulting had the privilege of hosting a roundtable discussion to gain insights into the challenges faced by the manufacturing and automotive sectors. The session explored how AI can address these challenges, and this whitepaper highlights the key takeaways from those discussions, offering an in-depth evaluation of the potential solutions AI can bring to the table.