Manager – Projects and Customer Success

Location - Gurugram

Experience - 8+ Years

About Company and the Role
Worxwide is a six year, digital growth consulting firm, specialised in Bid Consulting, UX Design, Sales Automation and Customer Experience.

We are seeking a passionate and budding entrepreneur, who is result orientated with a minim 8 years of experience in project management, people management and customer success. This role may require 10% travel to client sites in India.

Key Responsibilities

  • Project Management
    • Oversee and manage multiple projects from inception to completion, ensuring they are delivered on time and within budget
    • Demonstrate subject matter expertise of business services to clients for example: UX Design, Bid Consulting, Customer Experience and Sales Automation
    • Engage with clients on business requirement gathering and conceptualisation of a project plan (Gantt charts)
    • Create and manage comprehensive project documentation, maintaining transparency and effective communication.
    • Create Sprint plans and work with teams and clients in agile fashion
    • Implement best practices of project management across scope, cost and time
    • Manage tools like Jira, Asana for project management
  • People Management
    • Lead a team to manage people and govern processes
    • Ensure optimal allocation and utilisation of resources
    • Identify conflict of interest issues and manage with people
  • Customer Success
    • Regularly speak to multiple clients across projects on weekly basis to collate feedback and take correction actions
    • Take new initiatives that lead to customer success and growth
  • Business Growth and PoCs
    • Take accountability of Proof of Concepts (PoCs) to get it delivered and work with clients to generate business
    • Build and nurture relationships with clients to up-sell and cross-sell across existing or new clients

Must Have’s:

  • 8+ years of experience in project management, customer success
  • Strong knowledge and past experience in IT services/digital transformation or UX Design services
  • PMP or Prince 2 Certification
  • Knowledge of Agile methodologies/Kanban
  • Proven experience in people management
  • Good working knowledge of power point/client facing decks
  • Ability to build good working relationships at all levels
  • Self-motivated and ability to work with minimal supervision
  • Excellent communication skills, both verbal and written
  • MBA is preferred
Our Global Presence
tx, USA
London, UK
Gurugram, Bangalore, Mumbai