Thinking about joining Worxwide?

About Company and the Role
Worxwide is a six year, digital growth consulting firm, specialised in Bid Consulting, UX Design, Sales Automation and Customer Experience.

We are seeking a passionate and budding entrepreneur, who is result orientated with a minim 8 years of experience in project management, people management and customer success. This role may require 10% travel to client sites in India.

Key Responsibilities

• Project Management
  • Oversee and manage multiple projects from inception to completion, ensuring they are delivered on time and within budget
  • Demonstrate subject matter expertise of business services to clients for example: UX Design, Bid Consulting, Customer Experience and Sales Automation
  • Engage with clients on business requirement gathering and conceptualisation of a project plan (Gantt charts)
  • Create and manage comprehensive project documentation, maintaining transparency and effective communication.
  • Create Sprint plans and work with teams and clients in agile fashion
  • Implement best practices of project management across scope, cost and time
  • Manage tools like Jira, Asana for project management
• People Management
  • Lead a team to manage people and govern processes
  • Ensure optimal allocation and utilisation of resources
  • Identify conflict of interest issues and manage with people
• Customer Success
  • Regularly speak to multiple clients across projects on weekly basis to collate feedback and take correction actions
  • Take new initiatives that lead to customer success and growth

• Business Growth and PoCs
  • Take accountability of Proof of Concepts (PoCs) to get it delivered and work with clients to generate business
  • Build and nurture relationships with clients to up-sell and cross-sell across existing or new clients

Must Have’s:

• 8+ years of experience in project management, customer success
• Strong knowledge and past experience in IT services/digital transformation or UX Design services
• PMP or Prince 2 Certification
• Knowledge of Agile methodologies/Kanban
• Proven experience in people management
• Good working knowledge of power point/client facing decks
• Ability to build good working relationships at all levels
• Self-motivated and ability to work with minimal supervision
• Excellent communication skills, both verbal and written
• MBA is preferred