The client

An innovative Insurtech company, is diligently constructing a robust insurance ecosystem tailored to meet diverse needs. At its core lies an intricate insurance vault, meticulously designed to safeguard policies and facilitate seamless access. Complementing this is a suite of claim assistance services, aimed at guiding individuals through the often complex process with clarity and ease. Moreover, the company is committed to empowering its users with extensive documentation, providing invaluable insights into the nuances of insurance policies.

The problem

Currently, users face numerous hurdles in fully leveraging their insurance coverage, ranging from difficulty in accessing policy details to navigating complex claim procedures. This lack of transparency and accessibility often results in underutilization of insurance benefits and leaves individuals vulnerable to unforeseen risks. Furthermore, traditional methods of managing insurance policies fail to provide users with the necessary tools and resources to make informed decisions about their coverage. This leads to a significant gap in understanding among policyholders, hindering their ability to maximize the value of their insurance investments.

The solution

We solved the problem by creating a user-friendly mobile app to simplify interactions and provide easy access to crucial insurance-related information stored within the insurance vault. Users can effortlessly navigate their policies, access coverage details, and pertinent documentation anytime, anywhere. Additionally, interactive features promote engagement and community-building among users. This streamlined approach not only enhances user experience but also democratizes insurance access, empowering individuals to manage their financial security effectively.

Our work in action

Customer Engagement

Increased customer engagement time with immersive content like digital twins.

Ecosystem Effect

Increased customer acquisition rate with better online and virtual experiences, combined with in-person relationship building

Better Interaction

Nearly 50% of test users found the design highly interactive after redesign. Additionally, they could navigate the entire app without getting confused.

What can we help you with?

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    London, UK
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