Revamping the Safety Management System for a Major Steel Manufacturing Company

Experience Design

The Client

The client is one of the world’s leading steel producers, with a rich legacy of over a century with presence in over 50 countries. The safety management portal is a robust and detailed system ensuring the highest level of safety standards for their employees and operations.

The Problem

Recording and reviewing safety incidents is a time consuming process and involves high learning curve

Redefining the Problem

The user lacked motivation to complete tasks as the long, manual workflows did not provide clear guidance on ongoing tasks within the portal.
MIS has missing data when there is an action pending for the user due to lack of notifications
Long scrolls on forms increases the cognitive load on user.
User was not getting useful insights within the system.
The portal was not optimised for different devices.

The Solution

Reduce cognitive load to increase accessibility for users through intutive work-flows.

How did we solve it?

Revamped the navigation of portal which reduced learning curve.
Broke down the work-flows in smaller tasks reducing cognitive load on user.
Rounded the information flow through the portal using modern generative AI tools.
Easily accessible information and insights for users to help in decision making.
Responsive design for different screen sizes.

Our Process

We use the agile work process to design and develop the web portal. Breaking entire portal into modules and sub-modules to reverse engineer the easy to navigate web portal.

Project Spotlight

Target Audience

Primary User Research

The Research was conducted through three modes:

Focus Groups– With a sample size of 30 participants, we conducted focus group discussions. These participants came from a diverse demography, all of them are The clients’ Employees.
Recall Activities- A series of snapshots from the portal were presented to understand familiar user friendly restrictions while re-designing the portal.
Behaviour Analysis- Gentle nudges were provided to the users while discussions and interviews to motivate them to self-initiate screen-sharing and perform simple tasks.

Behavioural Analysis

Gentle nudges were provided to the users while discussions and interviews to motivate them to self-initiate screen-sharing and perform simple tasks on the portal.
We found that users are not intuitively interacting with the portal.
Long processes to perform tasks creates a hinderance to use the portal.
We redefined the work-flow