CX Strategy

The customer experience (CX) refers to all the interactions that a customer has with an organization over the life of the relationship with that company.

Our CX experts can help you audit the existing processes (across sales, marketing, talent, and supply chain functions), create customer journey maps, identify friction points, analyze customer behaviors, understand technology barriers, analyze content structure for all digital assets and put together a to-be CX framework and strategy that is aligned to the future vision of yours and is cohesive across all channels and devices.

CX sits at the intersection of your product, brand, customer engagement, transactions, and customer care as shown below. Our team analyzes each interaction and creates a new CX strategy that is cohesive across channels and devices and delights your customers.

Improvement in CX will help you drive revenue and customer value and will reduce costs in the value chain.

• Build rich experience profiles for every customer and employee
• Map, visualize, and analyze the end-to-end journey to know exactly where to intervene
• Personalize the experience for every customer and employee

• See at a glance where people experience friction in the journey

• Prioritize the experience gaps at both an individual and cohort level

• Automatically take the right action to close the gaps at every stage

Source: Qualitrics