CX Strategy for Omni Channel Experience

Customer-Centric Vision Alignment
Holistic Experience Design
Continuous Improvement Framework
Data-Driven Decision Making
Dynamic Content Personalization
Process and Organization Design
How do we do CX Strategy?
Leveraging CX Metrics to Optimize Client-Centricity

We implement advanced analytics and AI insights to drive strategic initiatives resulting in increased engagement and loyalty metrics like Repeat Purchase Rate and CLV.

Omni-Channel CX Design

Our CX strategy encompasses the entire customer journey, from initial awareness to post-purchase support, ensuring consistency and coherence across all interactions and channels to improve customer effort score(CES).

Advanced Predictive Analytics for Informed Customer Insights

Leveraging customer data and analytics, we make informed decisions about CX initiatives, prioritizing efforts based on insights into customer preferences, behaviors, and pain points to enhance Customer Retention Rate and CSAT.

Iterative Improvement Framework

We implement a structured framework for continuous improvement, regularly assessing feedback and performance metrics to identify areas for enhancement and innovation for improved loyalty(NPS).

Our Customers Love what we do

I've been truly impressed by Worxwide's dedication and expertise in collaborating with us on the safety management platform. The way they have seamlessly integrated into our team and grasped the intricacies of our Safety Management Platform is commendable. Their commitment to understanding our unique needs and actively participating in the development of modules such as 'safety leads', 'contractor safety management', and 'incident investigation' has been a key factor in the success of this venture.

Client Partner, Steel Manufacturing Giant

The team lead by Vivek is a great value add to us. Design thinking knowledge of team and Vivek’s leadership skills are invaluable in building our rural fintech ecosystem. Thank you for all your extra efforts over the nights and weekends you spent.

CTO - Leader in Fintech

Experience of the resources in design thinking and design has been phenomenal and openness and collaboration being great. We never feel that we are working with a partner, and it has always been like they are an extended part of our team.

Chief Digital Officer, Fintech Leader Enterprise

Worxwide team has shown exemplary skills of UX & professionalism. They have helped us re-design a B2B GRC platform which was not intuitive enough. The team has really good UX experts who have helped us in navigating through our product journey.

Digital Director - B2B Products

Our user research capabilites

CX Audit
Our Customer Experience (CX) audit involves a comprehensive evaluation of your current customer interactions and touchpoints. By systematically assessing all aspects of the customer journey, we identify strengths, weaknesses, and areas for improvement. This audit provides a clear picture of how customers perceive your brand and where enhancements can be made to elevate their experience.
Service Design (Journey Maps & Touchpoint Optimization)
Service design is at the heart of creating exceptional customer experiences. We use detailed journey maps to visualize every step of the customer’s interaction with your brand. This helps in identifying critical touchpoints and optimizing them for efficiency and satisfaction. By focusing on both the big picture and minute details, we ensure that every customer journey is seamless and enjoyable, enhancing overall service quality and customer loyalty.
Omni-channel CX Design (Unifying Experience Across Channels)
In today’s digital age, customers interact with brands through multiple channels. Our omnichannel CX design capability focuses on creating a unified and consistent customer experience across all touchpoints, whether online, in-store, via mobile, or through social media. We ensure that your brand message and customer service are cohesive, regardless of the channel, providing a smooth and integrated experience that meets customer expectations and drives engagement.
Behavioural economics research
Stay ahead with ongoing research and usability testing, resulting in an average of 15% increase in user engagement for our clients' products year-on-year.

At Worxwide, we combine technical expertise with a strategic vision to deliver CX strategy capabilities that drive tangible business outcomes and customer advocacy. With our comprehensive suite of capabilities, we empower organizations to create differentiated and memorable experiences that foster long-term customer retention and loyalty.

Our Work
Why Worxwide
Seasoned experts committed to delivering outstanding customer experiences.
Extensive industry insight spanning Manufacturing, Finance, Health, and Technology sectors.
Flexible offerings and integration as per your requirement for cost-effectiveness
We align your strategic vision with customer-centric principles to drive CX excellence.
What can we help you with?

    Our Global Presence
    tx, USA
    London, UK
    Gurugram, Bangalore, Mumbai